FAQs

Personal Data

• Accessing Your Account Data
• WeShop and Your Personal Data

How does WeShop work?

• What makes WeShop so different?
• Am I taking money from my friends?
• Are the prices in my profile the same as the retailer’s?

Your Profile

• How do I open a new profile?
• How do I add products to my profile?
• How much does it cost to create a profile?
• What is the difference between your profile and a collection?
• How many products can I include in my profile?

Sharing your Profile

• How can I share my profile with my social networks?
• Which social networks do you work with?
• Can I share my friend’s profile and products with my followers?

Browsing & Buying

• Can I buy products on WeShop even if I don't have a profile?
• Why hasn’t my search given me any results?

Monitoring & Reporting User Generated Content

• Do you monitor the user generated content on site?
• Are the personal endorsements legitimate?
• I’ve seen inappropriate content and / or an illegal product. How do I report it?

Membership Level

• What are points?
• What does my membership level mean?
• A sale has just tracked through my profile for £2,000+ which qualifies me as a Gold member, can you refund the 10% discount against my sale?
• I’ve just made a sale for £500+, how long will it take for my membership level to update?

Sales

• Why did I receive more points than I expected?
• Why did I receive fewer points than I expected?
• Why have the points not appeared / been declined in my Dashboard after a visitor has bought a product through my profile?
• Why is the sale 'amount' in my Dashboard lower than I'd expect?
• What happens if the retailer doesn’t deliver the product or the product is damaged? Do I still get the points?

Wallet

• How do I spend my points?
• Why does it take so long for my pending points to become available?
• Can I pay for products on the site with my WeShop points?
• What if I buy through my own profile?
• What if I don’t earn 1000 points? What happens to them?

Verified Users

• What is a verified account?
• Why does WeShop verify accounts?
• What kinds of account get verified?
• Why has my account not been verified?
• How to identify a verified WeShop account
• Can an account lose its verified status?

Temporarily Out of Stock and Discontinued Items

• What happens when a product is no longer available?

Troubleshooting

• How do I report a bug?
• Which browsers does WeShop support?

Definitions

• What is an affiliate partner?

Sign In Problems

• What should I do if I have forgotten my password?

Deleting your Profile or Collections

• How do I delete my profile or collections?
• How do I deactivate my Profile?

Blocked Profile

• Why has my Profile been blocked?

Privacy & Cookie Policy

• What is this ‘Cookie Policy’ about?
• How will you use my personal details?

Getting in touch

• How can I get in touch with you?
• I am a retailer and want my products to be available on WeShop, how can this happen?