FAQs

How does WeShop work?

• What makes WeShop so different?
• Am I taking money from my friends?
• Are the prices in my profile the same as the retailer’s?

Your Profile

• How do I open a new profile?
• How do I add products to my profile?
• How much does it cost to create a profile?
• What is the difference between your profile and a wishlist?
• How many products can I include in my profile?

Monitoring & Reporting User Generated Content

• Do you monitor the user generated content on site?
• Are the personal endorsements legitimate?
• I’ve seen inappropriate content and / or an illegal product. How do I report it?

Sales

• Why has my commission not appeared / been declined in my Dashboard after a visitor has bought a product through my profile?
• Why is the sale 'amount' in my Dashboard lower than I'd expect?
• What happens if the retailer doesn’t deliver the product or the product is damaged? Do I still get the commission?

Wallet

• What is commission?
• How do I spend my commission?
• How long does it take for my Pending commission to become Available?
• Can I pay for products on the site with my WeShop commission?
• What if I buy through my own profile?
• What if I don’t earn £10.00 in commission? What happens to my money?

Verified Users

• What is a verified account?
• Why does WeShop verify accounts?
• What kinds of account get verified?
• Why has my account not been verified?
• How to identify a verified WeShop account
• Can an account lose its verified status?

Temporarily Out of Stock and Discontinued Items

• What happens when a product is no longer available?

Troubleshooting

• How do I report a bug?

Sign In Problems

• What should I do if I have forgotten my password?

Blocked Profile

• Why has my Profile been blocked?

Privacy & Cookie Policy

• What is this ‘Cookie Policy’ about?
• How will you use my personal details?

Getting in touch

• Communication